Tbbaji Privacy Policy – Your Data Is Safe with Us

1Introduction

Tbbaji (referred to as "we", "us", or "tbbaji") is a trusted online betting platform serving users in Bangladesh. We understand how important your personal information is to you, and protecting it is a responsibility we take seriously.

This Privacy Policy explains what information tbbaji collects, how it is used, who it is shared with, and what steps are taken to protect your data. This policy applies to our website, mobile app, and all digital services.

Our Privacy Policy is written in plain language so you can understand it easily. If any section is unclear, reach out to our support team – we're happy to help in Bengali.

2What Information We Collect

Tbbaji collects your information in several ways. Here's a full breakdown:

Information collected directly from you:

• At registration: name, email, phone number, date of birth, and address.
• For KYC verification: a copy of your National ID or passport.
• Payment Information: Mobile banking number or bank account details.
• Information provided when contacting support.

Automatically collected information:

3How We Use Your Information

Tbbaji uses your information for the following purposes:

• Account Management: Creating, managing, and keeping your account secure.
• Service Delivery: Processing bets, payments, and withdrawals.
• Identity Verification: KYC process to meet legal compliance requirements.
• Security: Preventing fraud, money laundering, and unauthorized access.
• Contact: Important updates, transaction confirmations & support.
• Service Improvement: Analyzing and improving user experience.
• Responsible Gaming: Monitoring betting behavior to identify potential issues.
• Legal Compliance: Complying with regulatory requirements and applicable laws.

We never share your information with third parties for marketing or advertising purposes. No promotional communications are sent without your consent.

4Data Sharing Policy

Tbbaji only shares your information under strictly controlled circumstances. Your data is never disclosed to anyone except in the following cases:

• Payment Provider: Authorized payment gateways to process transactions.
• KYC Service Provider: Authorized partners specializing in identity verification.
• Legal Authorities: Required by court order or government authority.
• Security Partners: Technology partners assisting with fraud detection.

The third parties we work with are contractually bound to uphold our privacy standards. They receive data solely for specific tasks and may not use it for any other purpose.

5Data Protection Measures

To protect your information, tbbaji employs industry-leading technologies and practices:

• SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall Protection: Advanced firewall protection against unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security.
• Regular Security Audits: Regular testing to identify and address system vulnerabilities.
• Restricted Access: Only authorized personnel have access to your information.
• Data Backup: Regular secure backups to prevent data loss.

Please note, however, that no method of transmission over the internet is 100% secure. Keeping your password strong and confidential is your own responsibility.

6Cookie Policy

The tbbaji website and app use cookies to enhance your experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security — the site cannot function without these.
• Functional Cookies: Remembers your preferences and settings.
• Analytics Cookies: Reviewing site usage to improve our services.
• Security Cookies: To detect fraudulent login attempts.

You can disable non-essential cookies from your browser settings, though some features may be limited as a result.

7Your Rights

You have the following rights regarding your information on tbbaji:

To exercise any of these rights, email us at support@tbbaji.app. We will respond within 30 days.

8Data Retention Period

Tbbaji does not retain your data beyond what is necessary. However, certain information must be kept for a defined period due to legal obligations:

• Account Information: For the duration your account is active, and for 5 years after closure.
• Transaction History: A minimum of 7 years in accordance with financial regulatory requirements.
• KYC Documents: 5 years after account closure.
• Support Contact: 2 years after resolution.
• Log File: Up to 1 year.

Once the retention period expires, data is securely deleted or anonymized.

9Minor Protection

Tbbaji strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

• Age is verified at the point of registration.
• Any account identified as belonging to a minor will be closed immediately.
• Parents can report suspicious accounts.

10Privacy Policy Changes

Tbbaji may update this Privacy Policy from time to time. Before any significant changes, we will:

• We'll send a notification to your registered email.
• We will display notifications on the platform.
• We'll display the update date at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

11Contact Us

For any privacy-related questions, complaints, or requests to exercise your rights, please get in touch with us:

• Email: support@tbbaji.app
• Support Page: Our FAQ View
• Response Time: Typically 2–3 business days